VAT – SALES TAXES
Prices are quoted in Euros and include VAT (value added tax).
According to the delivery Country there may be local taxes and duties for your order. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are responsibility of the recipient.
We are not responsible for these charges in any way, nor do we receive any of this money. The last thing we would want is for our customers to be charged extra. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. For the Countries where taxes and duties cannot be calculated beforehand, you will be asked to pay them at delivey to the courier.
Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.
FEDEX and DHL are our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian HQ, 2-3 business days from order date.
Orders made from a different country site than the delivery address will be automatically cancelled.
Best ways to contact us for returns
- You can reach us by phone (+39 02 94750508) from 10am-1pm CET time Monday to Friday (closed on Saturdays, Sundays and holidays) Our qualified opticians are ready to answer your call to offer expert aftercare every day.
- For queries out of business hours, or if it’s more convenient for you to email, you can reach us on:
- We aim to reply to all our customer emails within 48 hours and we are happy to return your call during office hours or at a time that is more convenient for you. We will need to speak over the phone before authorising a return (see below).
Conditions for return (for Italian customers)
- We are happy to accept returns any time within the first 14 days, and we will provide a full refund. All we require from you to send them back to us. If you have any issues with the frames, lenses or any other part of our product, please call us or send an email and we will do our best to sort it out straight away.
- Returns are free, you just make a request to customer service. We will send you a return within 72 hours maximum and refund upon receipt and inspection of your package.
- Returns must be in their original condition and with all accessories included in your package (e.g. cases and cloths)
For returns from outside Italy we offer the following return policy:
- We appreciate that orders to international addresses may take slightly longer to reach you, therefore we will accept returns provided you have contacted us within 14 days of your order being dispatched to advise of notice to return.
- You are required to include the returns authorisation form (we will email this to you after you call us).
- If you want to apply for the international return, a 15 € per item will be charged.